Shipping policy
We deliver to 8 countries: the Czech Republic, Slovakia, Poland, Austria, Hungary, Germany, Italy and Spain. We do not ship goods to any other countries.
Delivery of a parcel up to 5 kg costs: Czech Republic from 129 CZK; Slovakia from 193 CZK; Poland, Austria and Hungary 499 CZK; Germany, Italy and Spain 599 CZK. Delivery to the Czech Republic and Slovakia is free for orders of 9,500 CZK or more. Collection in person from our shop in Prague 7 is always free.
Prices and delivery times
Prices are in Czech koruna (CZK) and include VAT. They depend on the country, the delivery method and the weight of the parcel. You will see the final price at checkout after entering your address, before you pay.
| Country | Delivery method | up to 5 kg | over 5 to 10 kg | over 10 to 15 kg | Delivery time from dispatch |
|---|---|---|---|---|---|
| Czech Republic | Packeta (Zásilkovna), pick-up point or Z-BOX | 129 CZK | 229 CZK | 239 CZK | 2 to 3 working days |
| Czech Republic | Courier to your address | 169 CZK | 239 CZK | 249 CZK | 2 to 3 working days |
| Czech Republic | Collection in person from our shop in Prague 7 | free | free | free | usually ready within 24 hours |
| Slovakia | Packeta, pick-up point | 193 CZK | 253 CZK | 289 CZK | 3 to 5 working days |
| Slovakia | Packeta, delivery to your address | 229 CZK | 269 CZK | 329 CZK | 3 to 5 working days |
| Poland, Austria, Hungary | Packeta, delivery to your address | 499 CZK | 699 CZK | 899 CZK | 3 to 5 working days |
| Germany | Packeta, delivery to your address | 599 CZK | 799 CZK | 999 CZK | 3 to 5 working days |
| Italy, Spain | Packeta, delivery to your address | 599 CZK | 799 CZK | 999 CZK | 5 to 8 working days |
Free delivery: for orders of 9,500 CZK or more, we deliver free of charge to the Czech Republic and Slovakia, by any of the delivery methods for these two countries. There is no free delivery to other countries. Collection in person in Prague 7 is always free.
When we dispatch your order
We usually dispatch orders within 24 hours of ordering, on working days only. Orders placed on a Saturday or Sunday are usually dispatched on Monday. You should therefore usually allow 1 extra working day on top of the delivery times in the table.
If we cannot deliver the goods within the stated time, we will let you know. You can then cancel your order and we will refund your money without undue delay.
Packeta: choosing a pick-up point
At checkout, choose Packeta delivery to a pick-up point. You select the specific pick-up point only after payment: on the map on the page shown straight after payment, or via the link we send you by email. In the Czech Republic you can also choose a Z-BOX. We cannot send your parcel until a pick-up point has been selected.
Collection in person in Prague 7
You can collect your order free of charge from our ease® Shop at Milady Horákové 391/47, 170 00 Praha 7 (Holešovice). We usually have it ready within 24 hours and will let you know by email when it is ready for collection.
Opening hours: Monday to Friday 12:00–20:00, Saturday 15:00–20:00, Sunday closed.
Payment
Orders for delivery are paid in advance online: by payment card or another method offered at checkout, or with our gift card. If you choose pick-up at our shop in Prague 7, you can also pay in cash when collecting your order. We do not offer cash on delivery.
Receiving your parcel and damage in transit
When you receive the parcel, please check that the packaging is not damaged. If it is, have the damage recorded with the carrier or at the pick-up point (for a Z-BOX, take a photo of the packaging) and write to us at obchod@easeshop.cz. This helps us settle the damage with the carrier.
If you do not check the packaging or do not have the damage recorded, you do not lose your right to make a complaint. You can still make a complaint about damaged or faulty goods later; you will find the procedure in our refund policy.
Uncollected parcels
If you do not collect or accept your parcel, it will be returned to us. We will contact you and arrange to send it again, which you pay for according to the price list above.
If you no longer want the goods, write to us. We treat this as a withdrawal from the contract: we will refund the price of the goods and of the delivery (up to the price of the cheapest delivery method to your country) within 14 days of your message.
Contact
Email obchod@easeshop.cz, phone +420 607 472 643.
Effective from 5 October 2026.
Operator: High & Focused s.r.o., company ID (IČO) 08643431, Milady Horákové 391/47, 170 00 Praha 7.
