Frequently Asked Questions
Frequently Asked Questions
Shipping, payment, returns, and personal pickup in Prague 7.We deliver to the Czech Republic within 2–3 business days, to Slovakia within 3–5 business days. For Germany, Poland, Austria, and Hungary, allow 3–5 business days; for Italy and Spain, 5–8 business days.
Orders are usually dispatched within 24 hours of receipt.
You get free shipping for orders over CZK 9,500, for deliveries within the Czech Republic and Slovakia. This applies to both courier delivery and pickup points.
Personal pickup at our store in Prague 7 is always free, regardless of the order value.
At the checkout, first select the shipping method Zásilkovna – pick-up point. You will choose a specific branch or Z-BOX immediately after payment — on the map on the thank you page. We will also send you a link to the selection by email.
We cannot send the shipment without a selected pick-up point, so do not skip this step.
Yes. You can withdraw from the contract without giving a reason within 14 days of receiving the goods (30 days for orders placed up to and including 4 October 2026), most quickly with the Withdraw from contract form or by e-mail to obchod@easeshop.cz.
Then send the goods back to us within 14 days, or bring them to our shop in Prague 7. You pay the return postage. We refund the money within 14 days of your withdrawal using the same payment method you used; if the goods have not arrived by then, we wait for them or for proof that you sent them. Full details are in our refund policy.
At our brick-and-mortar store ease® Shop, Milady Horákové 391/47, Prague 7. Personal collection is free, and we will prepare your order within 24 hours.
We will notify you by email when it's ready for pickup.
Yes. In addition to the Czech Republic and Slovakia, we deliver to Germany, Poland, Austria, Hungary, Italy and Spain.
Available shipping methods and their prices will be displayed at checkout after entering your delivery address.
